AI Fluency — Team & Enterprise

Stop hiring contractors to solve a problem
contractors can’t fix.

Most organizations cycle through technical writing contractors every 6–8 months — not because the work is done, but because the foundation was never built. This engagement builds it. In 60 days, you leave with the framework, the training, and the internal capacity to sustain both.

You’re not understaffed. You’re under-systematized. Every contractor cycle costs $150,000–$350,000 and leaves nothing behind. No style guide, no process, no trained staff — just a pile of documents and a slot on next year’s contractor budget. This engagement ends that cycle permanently.


Who this is for

The person who keeps hiring contractors

You know the cycle: define the need, write the job req, screen candidates, onboard, deliver, repeat. You don’t need more contractors. You need this to stop.

The person managing headcount against demand

Every engagement is another negotiation you didn’t want. This replaces a recurring staffing problem with a one-time infrastructure investment.


What you have on Day 61

Every deliverable has an observable completion criterion. Nothing is delivered that cannot be measured against your own definition of success.

Tangible

Style guide + terminology foundation

A complete organizational style guide with lexicon, tone standards, and terminology sheets. The single document that answers 85% of your documentation questions.

Tangible

Documentation update process

A verified, modern process for how documentation gets changed — including SME sign-off requirements. No more undocumented workarounds or quality-score chasing.

Tangible

Non-writer contribution framework

A clear map of what your non-technical staff can own in the documentation lifecycle — with tools and guardrails so they can actually do it.

Tangible

AI tool configuration + training

Practical AI literacy for your team — not a seminar, but applied tool use fitted to your actual workflow. Built and tested during the engagement.

Measurable

Adoption baseline + benchmarks

Defined metrics so you can see whether your people are using what was built. Adoption doesn’t happen by accident — we build the conditions for it.

Measurable

Contractor dependency reduction

A documented before/after of what your organization previously outsourced versus what it can now do internally. Quantifiable ROI against your contractor spend.


Proof of concept

8,568

employees reached in enterprise AI rollout

80%+

active user retention at six months — a metric most rollouts never measure

45 days

delivered against a 90-day scope

20+ yrs

enterprise knowledge architecture and documentation systems


The six domains of the engagement

Every engagement is built from these six domains. Spark includes Domains 1 and 6 by default. Standard adds two elective domains. Premium includes all six. Click any domain to see exactly what’s in it.

1

Content Standards & Governance

Included in all tiers
Organizational style guide
Editorial standards for manuals and formal documentation
Voice and tone guidelines (brand-integrated)
Terminology database / controlled vocabulary
Content governance policies (including SME sign-off protocol)
Documentation formatting and structure standards
Metadata schema and tagging standards
Accessibility guidelines (ESL / multilingual considerations)

Spark includes core deliverables. Standard and Premium include the full domain.

2

Content Architecture & Structure

Elective domain
Information architecture (IA) blueprint
Topic-based authoring guidelines
Content chunking strategy
Reuse strategy (simplified, sustainable)
Taxonomy and classification framework
Navigation and labeling standards

Available as an elective in Standard. Included in Premium.

3

Authoring & Creation Assets

Elective domain
Writing checklists
Plain language guidelines
Inclusive language guidelines
Authoring templates (SOPs, how-tos, FAQs)

Available as an elective in Standard. Included in Premium.

4

Process & Workflow

Elective domain
Content lifecycle documentation
Version control and change management standards
Content audit plan (scheduled, not aspirational)
Content intake and request process (including access governance)

Available as an elective in Standard. Included in Premium.

5

Measurement & Optimization

Elective domain
Content performance metrics framework
Search and findability standards
User feedback and collection framework
Content quality scoring rubric

Available as an elective in Standard. Included in Premium.

6

AI Fluency & Guidelines

Included in all tiers
AI usage policy (including data confidentiality guidelines)
AI authoring guidelines
AI tool configuration and recommendations
AI literacy program framework and training

Spark includes core AI policy and awareness. Standard adds crawl/walk/run prompt training. Premium includes full prompt engineering and workflow integration.

Choose your tier

All three tiers are fixed-scope and fixed-price. The difference is how many of the six knowledge architecture domains are included and how deeply AI workflow integration goes.

Spark

Foundation

For organizations that need to stop the bleeding before they can build anything else. Core standards, governance, and AI literacy baseline.

$45,000

Fixed price · Up to 60 days

Domain 1 — core standards and governance
Domain 6 — AI usage policy and basic literacy
Organizational style guide
Terminology database
Content governance policy
AI usage policy + data confidentiality guidelines
AI literacy training (awareness and guardrails)
Prompt development training
Elective domains
30-day post-engagement check-in
Start the Conversation
Premium

Transformation

Full transformation. All six domains, deep AI workflow integration, and a 30-day post-engagement check-in included.

$95,000+

Scoped engagement · 60–90 days

All six domains
Full AI workflow integration
On-site option available
Everything in Standard
3–4 elective domains from the framework
Full prompt engineering + tool configuration
AI workflow integration in client environment
30-day post-engagement check-in
On-site sessions available (travel addendum)
Start the Conversation
Feature
Spark
Standard
Premium
Timeline
Up to 60 days
Up to 60 days
60–90 days
Domain 1 — standards and governance
Core
Full
Full
Domain 6 — AI Fluency
Core
Full
Full
Elective domains
2
3–4
AI literacy training
Awareness
Crawl/walk/run
Full engineering
Team training session
Included
Included
Adoption benchmarks
Included
Included
30-day post check-in
Included
On-site option
Available
SOW expiration
90 days from signing
90 days from signing
90 days from signing
All tiers are fixed-scope and fixed-price. The SOW expires if Day 1 has not been confirmed within 90 days of signing. On-site work is subject to a separate travel and expenses addendum. Pricing does not include software licensing or tool subscriptions.

Ready to stop the contractor cycle?

Engagements are fixed-scope, fixed-price, and limited per quarter. A Discovery Session is the right first step — no pitch, no pressure, just a clear picture of whether this is the right fit for your organization.